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Maintenance Procedure

Maintenance Procedure

Sometimes thing do go wrong and it is important that you act swiftly and clearly by following our below instructions.

If you smell gas:

If you smell gas:

1.       Turn off the gas supply. The mains tap should be behind your gas meter. Move the handle a quarter turn until it’s at 90 degrees from the pipe. This will shut off the gas supply.

2.       Leave the house and call the National Grid Gas emergency helpline: 0800 111 999

If you have a leak that cannot be contained:

If you have a leak that cannot be contained:

Turn off your water immediately by turning the stopcock (usually found under the kitchen sink, but not always).

If you have issues with your water supply:

If you have issues with your water supply:

Check who your supplier is using the following link:

https://www.water.org.uk/advice-for-customers/find-your-supplier/

If you have issues with your electricity supply:

Click on this link to check for supply issues:

https://www.ukpowernetworks.co.uk/power-cut

If your property is managed by your landlord please contact them for further assistance.

If your property is managed by Elliott James, please contact one of our pre-approved contractors below who will be able to assess if the situation is an emergency and take the appropriate course of action. Please remember to tell them that you are in a property managed by Elliott James.

If all else fails

If your property is managed by your landlord please contact them for further assistance.

If your property is managed by Elliott James, please contact one of our pre-approved contractors below who will be able to assess if the situation is an emergency and take the appropriate course of action. Please remember to tell them that you are in a property managed by Elliott James.

Electrical:

  • Indigo Electrical – 07766 307 028
  • Imperium Group – 07983 402 133

Plumbing/Gas:

  • JKF Plumbing & Heating LTD – 07775 338 984
  • SRF Maintenance – 07960 207 380

Locksmith:

  • Essex Locks and Glazing – 07737 072 398

Kitchen/Utility Appliances:

  • Harris Electrical – 0208 521 2634

Please remember that you may not be reimbursed for any costs incurred:

  • if your situation is not classed as an emergency
  • if the contractor is not from our list
  • if you do not consult your landlord (where necessary)