Understanding the complexities of being a tenant can be daunting. It is vital that you are guided through the process and your obligations to ensure that you tenancy is trouble free. We pride ourselves on maintaining excellent relationships with both tenants and landlords to allow you peaceful enjoyment throughout your tenancy.
Tenancy Deposit for rent under £50,000 per annum
This will be equal to five weeks’ rent and is taken as security against the performance of the Tenant’s obligations under the Tenancy, the discharge of any liabilities, any damage to the Premises and/or non-payment of rent during the Tenancy.
Tenancy Deposit for rent over £50,000 per annum
This will be equal to six weeks’ rent and is taken as security against the performance of the Tenant’s obligations under the Tenancy, the discharge of any liabilities, any damage to the Premises and/or non-payment of rent during the Tenancy.
Unpaid rent / Rent arrears
Late or unpaid rent is subject to interest at the rate of 3% per annum above the Bank of England base rate. The charge will not be placed on the account until 14 days after the day on which the rent became due.
Lost keys, fobs, etc
Where a tenant, or someone associated with the tenant loses a key, fob, or other security item, the tenant will be responsible for the full cost of replacing this. Should the loss mean that a lock or other security device needs replacing, resetting or similar the tenant will be responsible for the full cost of what is required.
Changes to the contract
Should the tenant request changes or additions to the tenancy agreement, and these are approved by the landlord, the cost for the changes will be £50 inclusive of VAT. The cost is to cover the additional time involve negotiating changes and preparation of associated documents. This includes, but is not limited to, addendums to add pets or make changes to the property.
Changes to tenants and or associated persons
Should the tenant request changes, removal or additional of named tenants, guarantors, permitted occupiers, relevant persons, and these are approved by the landlord, the cost for the changes will be £50 inclusive of VAT per person. The cost is to cover the additional time involve negotiating changes and preparation of associated documents.
The holding deposit is equal to, no more than, one week’s rent, it will become part of your first months rent upon the start of tenancy. Should a tenancy not proceed due to a landlord withdrawing from the let these monies will be refunded in full. However, should the tenancy not proceed due to a withdrawal on the tenant’s part, some of the funds may be retained to cover the work done by the agent, details of deductions are as follows, tenancy not proceeding due to:
- Tenant withdrawing less than one week before the proposed start date, £75.00 per tenant
- Tenant withdrawing up to one week before the proposed start date, £50.00 per tenant
- Tenant referencing fails due to incomplete or false information, or an unsatisfactory reference, £50.00 per tenant
Should the tenant wish to leave their contract earlier that the term expiry where there is not break clause in place, they will be responsible for the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy or the term comes to an end, whichever is sooner. These costs will not exceed the total amount of rent outstanding on the tenancy.
Tenants Letting Guide
We have created a handy timeline of what you can expect when renting through us, helping you understand where in the process we are with your move in and what we still need to do in order for us to hand over keys so you can unpack!
Introduction and viewings
Give us a call!
Our office hours are 9 am to 6 pm Monday to Friday and 9am to 5 pm on Saturdays. Our contact number is 0208 0165 333 and please press 2 for Lettings. Our Lettings team are on standby to talk you through our quality portfolio of properties and match you with the right one. If none suit your preferences at the moment, no worries! We stay in touch with our database routinely and adapt our approach to your requirements that may often change in this fast-paced business.
Hear from us with advanced notices!
We call you to tell you of a property in advance before it even goes to market. Many of our properties are rented to our database before the public get the opportunity to see it.
Book in a viewing
Once you find a property you like we book a time in for you to see it in person. We have a virtual 3D walkthrough of every property in our portfolio. This means, by the time you see the property, you are already familiar with it and have had the opportunity to view it online in the comfort of your own home. Many of our applicants offer on the property based off of the 3D walkthrough alone!
When you do see the property in person, you will be accompanied by an experienced Lettings agent who will be able to answer any questions that you may have.
Proceeding to Let
Let us know you love it
If you like the property let us know and we can get the ball rolling.
Application form and holding deposit
The agent will send you an Application to Rent Form. This is where we put in writing things like the move in date, length of tenancy as well as other details you might like us to request from the landlord. So, make sure that everything that is important to you is in this form, pets, clauses, you want to paint a room a particular colour, etc.
We will send this form through a service called DocuSign, allowing for you to fill it in from your computer, or even your phone. Just another way we make this process more convenient for you.
Once the let is provisionally agreed by the landlord, we take a holding deposit equal to one weeks rent. The clock is now on, no one else will see the property and we will get you started on you references. You will need your currently landlord or agent to as well as your employer or accountant to answer a few questions, so worth giving them the heads up that you have put them down as referees. The holding deposit can either be returned to you or put towards your first months rent.
Finances and right to rent
We reference all of our tenants both financially and by law we have to confirm their right to rent in the UK. Many landlords take out insurance that requires a certain level of affordability. Most referencing companies need to ensure that the annual salary of the household is two and a half times the annual rental.
We will also confirm your right to rent in the UK. This is done in accordance of the most up to date UK legislation that can be seen here.
We will send you a link through a service call Credas, which allows you to take a photo of your identification and take one of yourself to match the likeness. It is very easy to navigate but if you have any problems, our lettings team are here to guide you through it. Should you have a non UK passport we may also need a visa or a settlement code from you.
Certifications and works
You have now passed all referencing checks and are on track to moving into the property! While you have been doing this, we have been speaking with the landlord to ensure that their property has all of the necessary safety certificates and is ready for you. We will not move a tenant in without all of these certificates being passed. A property may also require specific works, so we will liaise with the landlord to get the necessary contractors in prior to your move in date.
Deposits and contracts
Works are complete and referencing passed. We are getting closer. This is where we do our final checks and send out a tenancy agreement that lists all of the conditions and any that the landlord has stipulated.
This is sent out through DocuSign, the same as the initial Application to Rent Form, allowing for you to sign it without coming into the office.
We will also take a security deposit, plus the first month of rent in advance. For properties under £50,000 of rent a year, we will require a security deposit of five weeks of the agreed upon rent. For £50,000 to £100,000, we will require six weeks.
Move in date
On the date of move in, we will provide you with your keys and a welcome pack, complete with a welcome letter identifying who to call in case of emergency, your properties certificates and your How To Rent Guide.
You’ll see from our reviews that our clients find this a great service
Congratulations on beginning your journey with Elliott James and finding your new home. We have created a handy timeline of what you can expect when renting through us, helping you understand where in the process we are with your move in and what we still need to do in order for us to hand over keys so you can unpack!